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FAQs
Frequenly asked questions
To help you better understand our services, we’ve answered some of the most common questions about vocational rehabilitation and disability management.
If you have additional questions, please don’t hesitate to contact us.
Vocational rehabilitation and disability management help individuals overcome physical, cognitive, and psychosocial barriers so they can build capacity, explore suitable work options, and return to sustainable employment while supporting claim goals.
You can refer clients by submitting our referral form via fax or email. We’ll review it promptly and respond with next steps and service alignment.
We review referral information, functional details, and client history to determine the most appropriate service pathway and develop a tailored plan that aligns with return-to-work or disability management goals.
Timeframes vary by stream, but many services, such as Transferable Skills Analyses and structured behavioural pathways, have defined assessment and reporting timelines designed for efficiency and progression. A referral confirmation will be sent within 48 hours of receipt.
Yes, we provide clear, concise reporting throughout the service delivery to keep insurers, employers, and individuals aligned on progress, observations, and recommended next steps.